Marshalls

Store constantly has a line and never enough people on the registers. Apparently “store policy” is stealing your ID information and puting it into the system only then to be eligible for store credit. Absolutely ridiculous. The staff would prefer tricking customers into unknowingly surrendering your information than respect your basic human rights. Don't waste your time here and shop places that respect the customer because returns are a hassle!

I just came from a job so I was not looking very present full actually I was looking slightly homeless. My girlfriend was with me and after shopping a little I felt like I had more attention than normal toward me. My gf came up to me and told me one of the lady's there who is awesome BTW, and not part of the bad review, told her that they were watching us. They can watch all they want I said and as a matter of fact I had some gas from something I ate earlier and was crop dusting whoever was following me. Then it came time to check out and one of the jackets I grabbed in the clearance sections tag look like it fell off so I put it back on I thought but I guess it was the wrong tag. So they had a lady run out and price check it and she couldn't find another because it was clearance and it was a North face jacket she came back with a Hugo boss jacket not on clearance to compare it to and she said 149$ of which the original one I had on there was 56$. So after spending 280$ I still felt they thought we were up to no good in there. I just came from a job making 100$ an hour to come steal from your store ya no thanks won't be going back to the quincy Marshalls.

There are always people huddled around the checkout yet the line is always long and the service is piss poor. If you have time to waste go here. I went to return a sweater with tags on and original receipt. The cashier told me that she has to do a "verification" process. She proceeds to look at a kiosk, print multiple receipts and ask her coworkers questions to the point I had to ask for a manager. Meanwhile her coworker is telling another customer if she doesn't like the process don't do a return. The manager came over and couldn't care less that 30 minutes had passed since she started this return. The managers response was the cashier just made a mistake. Sounds like they are making up their own policies as they go.